The Autumn Difference – Clinical excellence in aged care

Ross Ferris the owner and CEO had an idea back in 2001 while studying his masters of business administration, this idea has progressed to be Autumn Aged Care – now a leading residential aged care facilities provider. Aged care in 2001 was the domain of small single home operators and a few church and charitables. Autumn Aged Care identified that developing a regional footprint in the eastern suburbs of Melbourne and the Mornington Peninsula would benefit service quality greatly and allow a culture of excellence, fir every resident every time

• Residents benefit from innovations in services and technology, shared rapidly as homes in the group are only approximately 30 minutes away from each other
• Our practice leaders are proud to share their knowledge and educate others across all homes promoting a thirst for best practice
• Autumn Aged Care home leaders including Directors of Nursing, Clinical Care and Lifestyle Coordinators meet regularly to share ideas and support each other
• Autumn Aged Care executives foster an environment of continuous improvement in our residences and ensure they are in touch with resident and staff needs and issues

The Autumn model is the natural model of service for residential aged care. Large and widely distributed service providers are not able to provide the level of person-centred care and respond to resident and staff needs as Autumn Aged Care does. Culturally, Autumn Aged Care culture ensures we put the resident first.

Autumn Aged Care has translated all we’ve learned about residential aged care in the last decade our service provision into our newly built, modern, purpose designed exquisitely finished aged care facilities.

We recognise as a leading aged care services provider that we are in the ultimate service business: there is no tighter, more personal bond that exists in any business than that of a caregiver and a resident and their family. Autumn Aged Care services are truly a unique service business because our customer lives with us and knows us. Even though the “customer” comes first, it’s a service where the customer may not always be aware of their needs. In many cases, the customer does not want to be a customer at all. As care providers, we serve people who are often at the most vulnerable times in their lives, and we are responsible for supporting them, and in some cases, delivering news that can be devastating to an individual or a family. So, in that sense, the environment is very sensitive.

We understand and strive to create a workforce culture that truly cares and stays focused on the big picture of personal-relationship-oriented interactions through the use of good policy andprocesses, extensive education and training and cultural alignment with our customers. We recruit staff that align to our values enhancing professional, caring and first class residential aged care services.