Aged Care Quality Standards
From 1st July 2019 organisations providing Commonwealth subsidised aged
care services are required to comply with the Aged Care Quality Standards
(Quality Standards). Organisations will be assessed and must be able to provide
evidence of their compliance with and performance against the Quality Standards
from 1st July 2019.
The Quality Standards focus on outcomes for consumers and reflect the
level of care and services the community can expect from organisations that
provide Commonwealth subsidised aged care services. The resource information on
the website cites:
‘The new standards make it easier to check that people receive good
care. Good care is not about your provider ‘ticking boxes’. It’s about them caring for you and your
Each standard says what you, the consumer, can expect. Your aged care
provider has to meet an “outcome” for you. They have to demonstrate how they
are meeting that outcome.’
The Quality Standards are made up of eight individual standards:
1. Consumer dignity and choice
2. Ongoing assessment and planning with consumers
3. Personal care and clinical care
4. Services and supports for daily living
5. Organisation’s service environment
6. Feedback and complaints
7. Human resources
8. Organisational governance
Each individual standard is about an aspect of care and/or services that
contribute to your safety, health and well-being. The Standards focus on you,
the consumer and your experience of the care and services you receive. That
means at Autumn Aged Care we will continue to listen to you to understand your
stories and expectations so we can provide care consistent with your needs,
goals, wishes and identity. We will continue to regularly review your care and
services and monitor your satisfaction, as we know your health status and
choices may change.
Each of the Quality Standards is expressed in three ways:
• a statement of outcome for the consumer
• a statement of expectation for the organisation
• organisational requirements to demonstrate that the standard has been met
This means the accreditation process will look at the way we are enabling meaning, purpose and connectedness in your life. Our systems and processes will be assessed to ensure they support safety and quality care and services.
The Standards recognise the diversity of service providers and consumers
requiring aged care services. We are
committed to providing a safe and inclusive environment in which everyone is
treated with courtesy, dignity and respect, and in which no individual or group
feels bullied, threatened, intimidated or discriminated against. The diversity
in our workforce and consumers is valued, with equitable access to aged care
and equal employment opportunity.
We recognise that all people, regardless of particular groups with which
they identify, are not all the same, and groups are not mutually
exclusive. We acknowledge that there is
no limit to the number of different characteristics a person holds and that no
two people’s life experiences are the same.
We have strong and enduring community partnerships to ensure that ‘at
risk’ groups receive the broad range of services required to minimise
disadvantage and support inclusion, including working in partnership with
culturally and linguistically diverse (CALD), Indigenous, religious and
lesbian, gay, bisexual, transgender/transsexual, intersex and queer/questioning
We respect your choice to disclose or not disclose information about
We support our personnel to understand the difference between their
personal values or beliefs and the legal and ethical guidelines that govern
their workplace behaviour and practice. Our personnel are expected to be
respectful of the differences and diversity of all consumers and their
colleagues, with discriminative practices clearly identified as being unlawful,
resulting in performance management or disciplinary procedures or legal
proceeding being taken, appropriate to the action.
From time to time, the Aged Care Quality and Safety Commission will
attend our service to assess our compliance with the Standards. They will
allocate time to talk with you and your representatives about your life living
with us. This will enable the Commission to check that individual experiences
of care and services provided are quality, person-centred and in a safe
environment, and in partnership with you.
While we encourage you to talk with the assessors, you also have the right to decline. Information about visits by Aged Care Assessors will be available to you several weeks prior to the visit, and for unannounced visits, on the day.
For more details please click on the image
Autumn Aged Care was assessed in December 2019 with both Bentons Lodge,
Mornington and Clovelly Cottage, Boronia being assessed on the same day.
Both residential homes were assessed as Met against all standards and
were awarded the maximum 3-year accreditation. This is a very pleasing result
given the newness of the new quality standards but demonstrates Autumn Age Care
commitment to quality and continuous improvement.
Some great feedback was received and some examples are provided below:
Autumn Aged Care is 100% dedicated to the residents we care for and Excellence,
Every Resident, Every Time. We are avid learners dedicated to progressive ways
– much of our progress is via focusing compassionate and caring minds to
resolve real problems that make the lives of our residents and staff better.
We participate in the annual best practice conferences and have
extensive resources to delivery ongoing regular education and training to all
our staff to ensure contemporary practice and skills are developed.
Considering aged care for yourself or a loved one? We’re here to help.