We believe it is the right of every Australian to have access to residential aged care within a homely, culturally safe, supportive and nurturing environment where Clinical Excellence is a key priority in delivering services. Contemporary practice delivered by professional and qualified staff ensures residents care needs are delivered.
We take great pride in our work and have an uncompromising determination to achieve excellence in our services with a focus on Quality Improvement. While recognising traditional ways may still be the best way, we strive to continuously improve practices to deliver enhanced client services, beyond just compliance with the standards expected.
Our resident’s interests always come first. We recognise and Respect the resident, the role of the resident’s family and representatives and believe our care and services should be delivered in collaboration. We treat our Residents as individuals and promote dignity, choice and decision making.
Caring is at the heart of our service delivery and our staff maintain high ethical standards in everything we say and do. Developing inclusive partnerships with residents facilitates positive listening and understanding of resident’s needs, goals and preferences in the planning of their care and services.
We deliver “personalised services” and recognise we need the very best staff to achieve excellent care outcomes. We make an exceptional effort to recruit the very best staff for every role and offer our staff a supportive working environment. We embrace all staff without regard to race, age, gender or nationality.
We promote Teamwork in everything we do. While individual performance is encouraged, we have found that team effort will always produce better outcomes for our residents. We have robust policies and systems that promote consistency in our working as a multi-disciplinary team.
Our greatest assets are our staff. We promote a healthy workplace, value and respect our staff, students and volunteers and aim to inspire them to further develop their knowledge and skills. Training opportunities are an important contribution to deliver residents positively living well.
Inherent in teamwork is the recognition of collaboration and inclusivity with all key community members whom we share and partner in delivering services.
Our commitment to delivering service with Integrity, honesty and compassion shapes our culture and ensures a professional approach.
Considering aged care for yourself or a loved one? We’re here to help.