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Residential Aged Care Information

Moving into residential aged care is a significant life decision, and it is important to have clear information about your options.

Residential aged care provides accommodation, personal care, clinical support, meals, lifestyle programs and everyday assistance for older people who can no longer live safely or comfortably at home.

Under Australia’s new rights-based Aged Care Act, aged care providers are expected to support the dignity, independence, choice and wellbeing of every older person. Residents also have the right to be involved in decisions about their care and daily life.

Whether you are planning ahead or need support now, understanding the aged care journey can help you make informed decisions with confidence.

Step 1. Determining eligibility/access to Residential Aged Care

Before accessing government-funded residential aged care, you will need an assessment arranged through My Aged Care.

The assessment helps determine the level of support you need and whether residential aged care is the most suitable option for your circumstances.

The assessor will consider factors such as:

Your health and medical needs
Mobility and safety concerns
Daily living requirements
Cognitive changes or memory concerns
The support available from family, friends and carers

Once approved, you can begin exploring residential aged care homes that meet your needs.

Step 2: Finding the Right Residential Aged Care Home

Choosing an aged care home is about finding a community where you feel comfortable, respected and supported.

When comparing aged care providers, it can be helpful to consider:

Location and proximity to family and friends
Accommodation options
Clinical and personal care services
Lifestyle and wellbeing programs/li>
Food and dining experiences
Specialist support services
The home's approach to resident choice, dignity and quality of life

We encourage families to visit potential homes, meet the team and ask questions to ensure they feel confident in their decision.

Step 3: Apply for Residential Aged Care

Once you have chosen a home, the next step is to complete an application.

Our team will guide you through the admission process, explain any fees and accommodation arrangements that may apply, and help you gather any required documentation.

We understand this can feel overwhelming, so we aim to make the process as straightforward and supportive as possible.

Step 4: Moving Into Your New Home

Moving into aged care is more than a change of address, it's the beginning of a new chapter.

Before moving in, we will provide information about accommodation, care services, fees and what to bring with you.

Our team works closely with residents and families to support a smooth transition and help new residents feel welcomed, comfortable and at home from the very beginning.

We encourage residents to personalise their room with meaningful belongings and continue participating in the activities, hobbies and relationships that matter most to them

Considering aged care for yourself or a loved one? We’re here to help.