We recognise as a leading aged care services provider that we are in the ultimate service business: there is no tighter, more personal bond that exists in any business than that of a caregiver and a resident and their family. Autumn Aged Care services are truly a unique service business because our customer lives with us and knows us. Even though the “customer” comes first, it’s a service where the customer may not always be aware of their needs. In many cases, the customer does not want to be a customer at all. As care providers, we serve people who are often at the most vulnerable times in their lives, and we are responsible for supporting them, and in some cases, delivering news that can be devastating to an individual or a family. So, in that sense, the environment is very sensitive.
We understand and strive to create a workforce culture that truly cares and stays focused on the big picture of personal-relationship-oriented interactions through the use of good processes, extensive education and training and cultural alignment with our customers.
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