With significant healthcare experience in strategic, managerial and operational roles spanning the last 15 years, predominantly in residential aged care and the private hospital system, Ross founded Autumn Aged Care in 2005. He has developed it into one of Melbourne’s leading aged care providers, with an exemplary reputation for excellence and customer service. Prior to establishing Autumn Aged Care Ross worked in business development with Healthscope Limited, working mostly on business acquisition (including some 30 hospital acquisitions), integration, operational management and business improvement. Ross has learnt that culture and leadership are critical to delivering outstanding healthcare services. By working full time within the service, he is able to lead from the front and better understand the changing needs of the customer and the workforce to ensure that Autumn Aged Care can continue to adapt and thus maintain its status as a leading industry service provider.